Job Description The contract Customer Service Representative will provide exceptional customer service through telephone and email contact. The ideal contractor will possess a minimum of 6 months of customer service experience. Assignment responsibilities include managing customer inquiries, accessing and updating databases, responding promptly and accurately to customer needs, and utilizing various software applications, including logistic models and suite applications. The contractor must demonstrate excellent typing skills of at least 25 wpm, computer literacy, articulate communication abilities, a clear speaking voice, and the capacity to listen with patience and understanding. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Assignment Tasks: Handle customer inquiries through telephone and email contact. Manage and update customer databases accurately. Access and update customer records as needed. Respond promptly and accurately to customer needs and requests. Coordinate logistics and understand supply chain models to assist customers. Utilize office suite applications proficiently to perform daily tasks. Work with various software applications to support customer service functions. Maintain strong typing skills with a minimum of 25 words per minute. Demonstrate excellent computer literacy in all tasks. Communicate articulately and clearly with customers. Maintain a clear speaking voice during all customer interactions. Listen to customers with patience and understanding to provide excellent service. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.