Job Title: Customer Service Specialist Job Description **Shape the Future of Customer Service with a Leading Superannuation Fund – Based in Robina** We are seeking multiple consultants to join our team at Concentrix, a global leader in customer experience solutions, as we partner with one of Australia’s most trusted and respected superannuation funds. **Start Date:** 18th August and Future Intakes **Location:** Vibrant Robina Delivery Centre – full-time onsite **Salary:** $55,565 + 12% Super ($28.12/hr) + penalties + incentives **Hours:** Rotating roster Monday to Friday, 7:00 AM – 8:00 PM **Training: 4** weeks of comprehensive, paid training **Why You'll Love This Role** - Work on behalf of a top-tier Australian superannuation provider - Be part of a team that makes a real difference in members’ financial futures - Thrive in a supportive, professional, and vibrant office located in the heart of Robina - Enjoy exclusive staff perks and recognition initiatives **Your Day-to-Day** - Be the first point of contact for customer enquiries - Understand and respond to individual member needs with care and empathy - Support across multiple channels: start on voice and grow into digital (web, apps, social media) - Navigate systems to resolve queries efficiently and professionally **Who You Are?** - A customer service superstar who’s passionate about helping others - Empathetic, adaptable, and solutions-focused - Comfortable working with multiple systems and learning new tech - Motivated to achieve team goals and KPIs **What’s in It for You?** - Permanent, stable employment with career growth - Discounts with popular retail and lifestyle brands - Free on-site parking - Free Employee Assistance Program (EAP) for you and your family - Be part of an award-winning, inclusive workplace Apply now to start your career in a purpose-driven, people-focused role with one of Australia’s leading superannuation funds – right here in Robina. _Applicants must be 18+ with full Australian working rights and able to complete background and police checks._ _Concentrix is an Equal Opportunity Employer._ Location: AUS Gold Coast - Robina Town Centre Dr Lvl2 Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**