Job Title: Customer Service Administrative AssistantJob Description The candidate will play a pivotal role in the sales process by assisting customers from initial online inquiries or phone calls through to the point of sale, ensuring a smooth and engaging experience. Responsibilities + Respond to customer inquiries regarding new and pre-owned vehicle inventory via telephone and internet daily. + Answer customer responses and reply to customer emails promptly. + Respond to incoming sales calls and customer inquiries as received. + Determine vehicle needs by asking questions and listening to customer requirements. + Recommend alternate vehicle choices when necessary. + Stay informed about new products, features, and accessories, and recommend them to customers. + Make follow-up calls to customers daily according to a predetermined work plan. + Maintain a follow-up system that encourages repeat and referral business, contributing to customer satisfaction. + Implement and maintain a prospect development system consistently. + Set appointments with prospects to visit the showroom or meet at a place of their choice. + Meet with prospects during appointment times, review vehicle choices and features, and work through all steps to finalize purchase and paperwork with customers and dealership staff. + Establish, implement, and maintain personal income goals consistent with dealership standards of productivity. + Move vehicles from lot to front of store occasionally for customer test drives and accompany customers on test drives. Essential Skills + 2+ years of face-to-face customer service experience, preferably within the retail or restaurant industry. + Proficiency in Microsoft Office. + Professional demeanor and willingness to communicate with customers via email, telephone, and in-person. + Comfortable with data entry tasks for recording customer information into the customer service database. Additional Skills & Qualifications + Ability to answer incoming customer inquiries via phone and email. + Collaborate with management teams to stay updated on new products, services, and policies. + Engage with clients in a friendly and professional manner while actively listening to their concerns. Work Environment The candidate will work at a dealership in South Philadelphia, within their own cubicle equipped with a phone and computer setup. The work environment includes collaborating with a team of approximately five sales representatives and sales managers. The dress code is business casual. The work schedule is Monday (9-7pm), Tuesday (9-3pm), Wednesday (9-7pm), Thursday (9-3pm), Saturday (9-5pm), with Fridays and Sundays off. One day off during the week can be arranged with the manager. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Philadelphia,PA. Application Deadline This position is anticipated to close on Jul 2, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.