Location: **Johannesburg** As a Customer Service Representative based in Johannesburg, you will play a pivotal role in delivering exceptional service and operational excellence to Stryker’s customers across South Africa. Acting as a key point of contact before and after product transactions, you will ensure seamless coordination between customers, commercial teams, logistics, finance, and service functions. **What You Will Do** + Manage direct customer interactions before and after product transactions, ensuringaccurateandtimelycommunication. + Support commercial and service teams bymaintainingstrong customer relationships that positivelyimpactservice and product revenue. + Collaborate cross-functional support formaintenance ofservice targets and operationalobjectives. + Respond to customer inquiries related to pricing, product literature, RMAs, delivery status, warranties, invoicing, and scheduling. + Coordinate production, shipping, and invoicing activities while resolving related issues efficiently. + Assess warranty claims, schedule repair resources, and manage returns, collections, and proof of delivery documentation. + Process orders and credits accurately in line with internal procedures and documentation standards. + Investigate and resolve invoice disputes, ensuringappropriate follow-upand communication with customers. + Proactively communicate with internal and external stakeholders to ensure transparency and alignment. + Identifyadditionalbusiness opportunities and escalate insights where relevant. + Log and track issue resolution, ensuring proper documentation and feedback to customers. + Mentor and support junior Customer Service Representatives,assistingsupervisors with task coordination whenrequired. + Work collaboratively across divisions on cross-functional and customer-specific topics. + Continuously seek opportunities to improve processes, service levels, cost efficiency, and quality standards. **What You Will Need** **Required:** + Matric (essential) + NQF5 or NQF6 qualification (or equivalent) + Professional workingproficiencyin English + Minimum 5 years’ experience in customer service or a related operational field + Strongexpertisein order management and contact center environments + Excellent understanding of customer service process flows and documentation practices + Advanced knowledge of MS Excel, MS Outlook, MS Word, and internet tools + Good ERP system knowledge + Ability to work independently, prioritize workload, and make sound operational decisions + Strong problem-solving skills and ability to remain calm under pressure + High customer focus and collaborative mindset + Integrity, accountability, and willingness to adopt lean methodologies **Preferred:** + Tertiary education (college or university degree) or currently studying toward a qualification + Experience in business process analysis + Experience in reverselogisticsor consignment-based industries (e.g., medical device or healthcare markets) **Please note** : In this role, you will report to the **Supervisor** **, Customer Service** . We are looking to hire multiple candidates for this position; we have nine openings available for the same role in Johannesburg. Pay rate will not be below any applicable local minimum wage rates. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.