We are seeking a Customer Service Representative to join our team! This role can be based out of Greenfield, IN or Charlotte, Raleigh or Mocksville, NC! As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. This role is Hybrid, in the office 3 days a week! **Responsibilities:** + Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. + Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates. + Reviews backorders for related items, and checks customer’s buying history. + Identifies ways for continuous improvement of processes. + Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date and associated customer notification. + Research and resolve customer problems, acting as the customer liaison between other departments when necessary. + Serve as primary liaison with customers to allow seamless business practices between company and internal and external customers + Work with Accounts Receivable to fix invoice discrepancies + Navigate through customer systems with speed and accuracy and stay familiar with changes to systems **Qualifications:** + High School Degree or Equivalent required + Associates’ Degree (U.S.)/College Diploma (Canada) preferred + 2-4 years of relevant experience + Solid interpersonal skills that allow one to work effectively in a diverse working environment + Able to effectively communicate both verbally and in writing + Able to work well under pressure + Strong attention to detail + Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times + Computer literate, including effective working skills of MS Word, Excel, and e-mail \#LI-KB1 \#LI-Hybrid