Job Title:

Customer Service Representative (Spanish & English – speaking) – On-site TE06

Job Description

Experience the power of a game-changing career  

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

If you’re looking to grow and be inspired, as an Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies.  

Career growth and personal development  

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.  

What you will do in this role  

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.  

As an Inside Customer Service Representative on our team, you will:

- Answering high volume incoming calls/emails/web chats from customers
- Dealing with call queries, questions and escalations from each channel
- Providing 1st line advice to customers and other parties on general issues
- Accurate and consistent record keeping and updating notes on the database
- Taking care of all customer complaints and escalating as and when necessary to senior management
- Assist senior management by identifying trends and issues
- Act as duty manager to aid effective running of the department

Your qualifications

Concentrix is a great match if you:

- Are bilingual or proficient in Spanish plus fluent in English
- Previous experience in an inbound customer services or technical support role
- Technically astute
- Ability to problem solve and work under pressure
- MS Office - particularly Excel
- High level of accuracy and attention to detail
- Ability to act on own initiative, within set guidelines to support customers
- Experience providing advice, guidance or technical support over the telephone
- Team player

Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in it for you

In this role, we offer benefits that help support your unique lifestyle:
- Base salary of 19,484 euros gross/year + up to 1,562 euros gross/year in bonus
- Full-time 39h/week Spanish contract: Monday to Friday, from 09:00 to 18:00
- Full paid training for the company and the products you will be working on
- A modern centrally placed office in Barcelona

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their \"employer of choice.\"

Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1665523

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, Spanish

Time Type:

Full time2025-10-11

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