Supporting a dynamic internal team with retail related enquiriesEntry level role with lots of support & trainingState of the art office with on site parking & top $$$

Inbound phone-based customer service/admin. Support internal & external customers with general enquiries + business ops. Rowville Mon-Fri.

Due to growth and internal promotion we’re excited to invite you to apply for this Customer Service role (no sales involved). We title this role "Customer Service Representative", with the position being based in Rowville.

We have a new position that forms an important part of our customer service team. The roles involve responding to enquiries from our own team members, and some from the public. Versatility and flexibility are required, as you move from phone-based support, to completing some operational administrative tasks too. This is a full-time position that will work Monday to Friday each week, with a 5.30pm finish time.  

Incoming enquiries can relate to all aspects of retail, trade, systems, promotions, and more. This is a fun, fast paced role, where you get to build rock solid relationships with stakeholders, as well as getting involved in a variety of process administration and continuous improvement initiatives.  With no two days the same, this is the perfect role for anyone looking to kickstart a career in an office bound role. 

Duties:

Inbound phone based enquiriesEmail based enquiriesGeneral administration supportCustomer serviceProblem solvingComplaints resolution

To be successful you will have:

Exceptional customer focusStrong computer skillsAbility to navigate between screens & systems quicklySolutions focusA positive attitude and a true team spirit Availability - Monday to Friday

Some of the reasons we love working at GPC & Repco:

Attractive product discounts across all GPC Asia Pacific businesses: Repco, NAPA, AMX, McLeod's Accessories, and moreAn inclusive team environment; our team are important members of GPCThe opportunity to join a progressive global company that continually strives to remain the number one in the automotive aftermarketOngoing training and career development; we genuinely care about supporting you to reach your full potentialDiscounts internally and with external partners including health providersWe proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do thisPaid volunteer leave allowing you to give back to your chosen charity/community organisation

About us:

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.

Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com

Thank you for your interest in becoming part of GPC Asia Pacific.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.