Job Title:

Customer Service Representative (Remote)

Job Description

The Customer Service Representative (Remote) this position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services. (We will be accepting applications for this position until Monday, September 22, 2025. Military veterans are encouraged to apply.)

Title: Customer Service Representative

Location: WAH-Remote (NA) – U.S.

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative working from home, you will:

Review of existing customer accounts to ensure that we are addressing all of their needs and caring for the accuracy of their account services and information.Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems.Troubleshoot basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated client productsFollow appropriate escalation path to resolve technical issues; the ability to navigate knowledge data base, resources, and including making follow up outbound calls to customers or other parties as needed Solve problems that are generally unstructured and require extensive use of conceptual thinking skillsMaintain, acceptable productivity levels as set by management.Standard verification and authentication for customer account – integrityProvide high level of customer service by creating a personal connection with each customer and demonstrating empathy when appropriate.Strong ability to ask probing questions, to discover the wants, interests and needs of our customers.Create customer cases or provide follow-up on existing customer cases.Maintain calm demeanor to diffuse escalated customer scenarios.Be efficient in navigating multiple systems.Effective listening skills that allow the customer to express their concerns while staying focused on finding a resolution.Participate in ongoing training and self-development.Maintain advanced knowledge of procedures, product information and online resource tools.Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.Participate in activities designed to improve business performance.Ensure that all quality targets are met and maintained.Deliver expert customer experiences…with a smile.
 

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

Minimum of 6 months to 1 year of solid customer service experience.Equipment is provided but you must provide a secure, quiet and private workspace.Ability to effectively communicate with customers and ask discovery questions.To have a strong heart and mind for servicing others.Comfortable with Outlook, asynchronous tools, and Microsoft Excel.Must be comfortable being on web camera.Able to utilize tools and resources to efficiently assist our customers.Need to be able to articulate in a business acumen manner both in verbal and written communications.Ability to breakdown complex subject matter into relatable knowledge for our customers.Open and receptive to feedback from leadership.Proactive in self-upskilling and knowledge training.Ability to cross reference job aids while assisting a customer and minimize. dead air by building rapport with the customer.Must reside in the US

 

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

The base salary range for this position is $15.00)/hr. (pay rate will not be below the applicable minimum wage), Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.We will be accepting applications until Monday, September 22, 2025.DailyPay enrollment option to access pay \"early,\" when you want itCompany networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and moreHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journey Work-from-home convenience with company-supplied technologiesPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreA range of other perks and benefits.

REIMAGINE THE BEST VERSION OF YOU! 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

Full time

​Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.