We are a small, busy companion animal practice looking for an excellent customer service representative at our front desk! We are looking for someone with a positive outlook who can provide above-and-beyond care to our patients and clients. If you think this describes you, then review the information below and send us your resume.   Customer Service Representative:  Part-time Position - No Weekends! The Customer Service Representative’s primary duty is providing excellent customer service and coordinating communication between doctors, assistants, and clients.   Essential duties and responsibilities: • Provide top-notch customer service. • Being attentive to client and pet needs. • Identify and work compassionately with clients in various emotional states. • Work patiently with distressed, frustrated or disgruntled clients. • Answer and triage phone calls from clients. • Schedule appointments and schedule procedures. • Check-in clients. • Monitor client flow from check-in to discharge. • Monitor schedule and flow. • Client call backs. • Managing record requests between other hospitals and specialty practices. • Discharge patients. • Client education. • Process payment transactions. • Maintain proper documentation in the electronic medical record. • Relay appropriate information to/from clients to doctors and/or management. • Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program. • Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, cleaning floors, bathrooms, and exam rooms.   Qualifications: • High School Diploma or G.E.D. • At least 1 year of customer service job-related experience. • Basic math and writing skills.   Benefits: *      No weekends! *      Employee Assistance Program *      Discounts   Customer Service Representatives must possess great critical thinking skills, problem-solving skills, compassion, a positive attitude, excellent communication skills, and the ability to work with a team. Multitasking and prioritizing is essential.