TEKsystems is actively recruiting for a Customer Service Representative to join our client’s team in Plymouth, MN! This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and has strong SAP and customer support experience. Position Overview The Customer Service Representative will serve as a key point of contact between customers, internal teams, and field service personnel. This individual will manage customer inquiries, support order and complaint processing, and ensure timely, accurate communication throughout the customer experience. The ideal candidate is detail‑oriented, proactive, and capable of managing multiple priorities while delivering excellent service. Responsibilities Customer Support & Communication + Serve as the primary contact for all customer questions, concerns, and service requests, ensuring professional and timely responses. + Maintain strong communication channels with customers, field service teams, and internal departments to ensure issues are resolved efficiently. Complaint & Quality Management + Support and manage the customer complaint process using SAP, tracking issues from initiation to resolution. + Collaborate with the field service and quality teams to investigate complaints and ensure corrective actions are completed. + Utilize SAP and CAQ (Computer-Aided Quality) systems to document, track, and resolve quality‑related concerns. Order & Invoice Processing + Prepare and process invoices, quotes, and customer documentation using SAP. + Manage 20+ orders and quotes weekly, ensuring accuracy, timely submission, and alignment with customer expectations. + Provide customers with up‑to‑date status reports on product orders, shipments, and service requests. Administrative & Departmental Support + Assist team members with employee expense processing and general administrative tasks. + Contribute to the overall efficiency and success of the Customer Service department by supporting special projects and daily operational needs. + Perform other duties as assigned by management. Required Skills & Qualifications Must Haves: + 2+ years of professional customer service experience in a corporate, technical, or service‑oriented environment. + 2+ years of hands-on experience using SAP for order management, complaint handling, invoicing, or related functions. + 2+ years of experience using Microsoft Office Suite (Word, Excel, Outlook) with strong proficiency in data entry and documentation. Job Type & Location This is a Contract to Hire position based out of Plymouth, MN. Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Plymouth,MN. Application Deadline This position is anticipated to close on Feb 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.