**Job Description** We are seeking a **Customer Service Representative** to join our team in the Czech Republic. In this critical role, you will be at the heart of our supply chain, ensuring efficient order processing and managing customer communications. **What You'll Do:** You will be responsible for a wide range of activities that underpin our commitment to timely deliveries and customer satisfaction. Your main responsibilities will include: + **End-to-End Order Management:** + Oversee the entire order lifecycle, from customer receipt to final invoice, ensuring correct product allocation and accurate billing. + Collaborate closely with our MBS team and demand planning to verify product availability and proactively manage potential non-deliveries. + Keep customers informed about their orders, proactively communicating any status updates or changes. + Prepare and issue essential delivery notes to our wholesale partners. + **Credit Notes & Returns Processing:** + Manage the full process for credit notes and returns, meticulously gathering all necessary documentation for customer claims. + Serve as a key point of contact, communicating effectively with customers, our sales department, and distribution centers to resolve issues swiftly. + Prepare and issue credit notes, ensuring all background papers are accurately processed. + **Strategic Communication & Coordination:** + Act as the primary contact point for customers regarding all deliveries, claims, and invoiced prices, covering all supply chain areas. + Maintain strong communication lines with our sales force, particularly concerning orders for wholesale customers and credit notes. + Liaise with our 3PL (Third-Party Logistics) providers to ensure smooth logistics operations and address any delivery-related issues. + **Reporting & Analysis:** + Generate and distribute daily reports on non-deliveries to our 3PL and sales department, enabling quick action. + Monitor credit notes and analyze their underlying reasons to identify trends and areas for continuous improvement. + **Process Optimization & Improvement:** + Proactively review existing ordering processes to identify and eliminate complexities within our systems. + Make data-driven recommendations to management for process enhancements, driving greater efficiency and accuracy. + Evaluate the credit note process to identify and implement improvements, ensuring streamlined operations. **What You'll Bring:** + **Education:** A university degree is preferred. + **Language Proficiency:** Fluent in English and either Czech or Slovak (both written and spoken) is essential. + **Experience:** App. 3 years within similar role + **Operational Excellence:** A strong commitment to accuracy and detail in all tasks, from order processing to document management. We believe that diversity is the foundation of great results, just like with our cookies. That's why we create an open working environment where everyone can feel like themselves, and we welcome anyone who wants to work with us. **Relocation Support Available?** No Relocation support available **Business Unit Summary** **We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!** **_Our people make all the difference in our succes_** Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. **Excited to grow your career?** We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! **IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER** **Job Type** Regular Order Management (OTB) Customer Service & Logistics At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.