We’re looking for an on-site Logistics Customer Service Representative in the transportation and logistics industry.

This is a contract job that goes from October 15th- end of November.

Our client is a well-established organization with a strong presence in the logistics sector. Known for its supportive team culture and commitment to service excellence, the company is seeking a Logistics Customer Service Representative to join its Richmond, BC office. This role is responsible for managing customer orders, coordinating shipments, and ensuring smooth operations across Canada.

Logistics Customer Service Representative responsibilities:
Coordinate shipments across Greater Vancouver and Canada, ensuring timely delivery and accurate tracking Manage customer orders from start to finish, including order entry, tracking, returns, Proof of Delivery, and invoicing Act as the primary contact for assigned customers, responding to inquiries and resolving issues professionally Monitor and manage the CSR email inbox, following up on discrepancies and requests Maintain accurate and organized customer records using WMS and TMS systems Arrange domestic and international freight, including LTL shipments, imports, and exports, while ensuring compliance with schedules and regulations
The successful candidate has:
2+ years of customer service experience in transportation, logistics, or supply chain Strong written and verbal communication skills in English Working knowledge of Microsoft Office (Excel and Word required) Experience with container trucking or CBSA sufferance warehouses is an asset High attention to detail, organizational skills, and problem-solving abilities Ability to commute reliably to the Richmond, BC office (location not accessible by public transit)
Compensation and benefits:
The discussed hourly rate is $20 – $23 depending on experience Candidates with additional experience and higher compensation expectations may also be considered Comprehensive benefits package including extended health, dental, life insurance, and disability coverage Company pension and employee assistance program Casual dress, wellness program, and company events On-site parking provided
Candidates must be eligible to work in Canada. Only candidates selected to move forward in the hiring process will be contacted.

#IND 
#LI-DA1