Why Join Us?
Burtch Animal Hospital is entering an exciting new chapter under fresh, forward-thinking leadership. We are a growing clinic in the heart of Kelowna, committed to delivering exceptional veterinary care while building a team culture rooted in compassion, collaboration, and professionalism.
If you’re passionate about client care and want to be part of a clinic on the rise, this is your opportunity to make a real impact.
About the RoleAs our CSR Lead, you will be the front-line anchor of our client experience—mentoring team members, coordinating day-to-day operations, and ensuring every client feels welcome, informed, and supported.
This is not an entry-level position. We are seeking a seasoned professional ready to step into a leadership role in a fast-paced medical setting.
We are committed to offering a competitive wage that reflects your experience, skill set, and leadership capacity. This is a senior CSR role with high expectations and high value. Applicants are encouraged to include their compensation expectations in their cover letter or application.
What You’ll BringMinimum 3-5 years of CSR/reception experience in a busy medical or veterinary practice
Strong technical skills and comfort with digital scheduling and client communication tools
Proven ability to stay calm, professional, and solution-oriented under pressure
De-escalation and conflict resolution skills for working with upset or emotional clients
An exceptional eye for detail, accuracy, and follow-through
A warm, team-first leadership style and openness to continued learning
PreferredExperience with Avimark veterinary software or other Patient Management Software.
Previous experience in veterinary medicine
Medical office assistant training or equivalent education
Why You’ll Love Working HereA clinic culture that values respect, kindness, and teamwork
Supportive new management focused on growth, transparency, and development
A chance to be part of positive change and clinic evolution
Competitive compensation, benefits, and training opportunities
Next StepsA skills assessment will be required during the interview process to ensure role readiness.