Description We are looking for an experienced Customer Service Representative to join our team in San Diego, California. In this contract position, you will play a key role in assisting customers with their orders, resolving inquiries, and providing outstanding support. This role requires excellent communication and problem-solving skills, with a focus on ensuring customer satisfaction and identifying opportunities to increase sales. Responsibilities: • Guide customers through the ordering process, addressing inquiries and resolving issues effectively. • Respond to incoming customer requests and conduct outbound follow-ups as needed. • Suggest additional products to customers based on their purchase history and complementary offerings. • Escalate customer feedback and unresolved issues to management or appropriate teams for resolution. • Achieve department performance standards and metrics while maintaining high-quality service. • Communicate professionally and clearly with customers during follow-ups and problem resolution. • Adhere to established processes and procedures to ensure consistency and efficiency. • Identify opportunities for improvement in customer service processes and tools. • Perform additional tasks as assigned to support departmental objectives. Requirements • High school diploma or equivalent. • 2-5 years of experience in a customer service role. • Proven ability to communicate effectively, both verbally and in writing. • Strong interpersonal skills to build rapport with customers and colleagues. • Proficiency in Microsoft Outlook and other office software. • Ability to multitask and prioritize tasks in a fast-paced environment. • Familiarity with sales techniques and conflict management. • Organizational skills with attention to detail and accuracy. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .