Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply!
Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!
What We Offer
$23 – $25 per hour starting pay
Additional $1/per hour for English/Spanish bilingual fluency
$1,000 hiring bonus for those with an active Property & Casualty License (external candidates only)
Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019
Training is 100% remote and approximately 17 weeks. Training schedule: Monday–Friday, 9:00am-6:00pm.
Post training schedule is 100% remote. Monday-Friday, 10:15am-7:00pm, including every Saturday from 9:00am-6:00pm with a day off during the following week.
Comprehensive benefits package
What You’ll Do
Answer inbound calls and assist members with questions related to insurance policies and AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Think quickly and critically to resolve issues—this is not a scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance your performance
Work-From-Home Requirements
Dedicated, quiet workspace without interruptions. You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
Regular attendance in virtual team meetings and training sessions.
Availability during standard business hours and flexibility for possible shift adjustments.
What You’ll Need
Prior customer service experience (recent call center experience preferred)
Spanish fluency is a plus!
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, “can-do” mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer