Our client, a major Oil and gas company, is looking for a Customer Service Representative II to work on a long term contract in Spring, TX.
MAIN FUNCTIONS Provides support to customers by answering inquiries, troubleshooting customer problems and taking orders. Prepares correspondence and fulfills customer needs to ensure customer satisfaction. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works with moderate work direction, and can identify issues/problems but may need assistance in resolving. This position would typically include senior Customer Service (CS) representative with extensive prior CS experience. Would be able to perform tasks of high complexity and difficulty, assuming responsibility for customer accounts research. Able to provide supervision, training and mentoring to other CS staff. SKILLS AND QUALIFICATIONS Excellent verbal and written communication skills, customer service experience Manager Notes Open Invoice experience preferred Experience in training Researching invoices AP experience preferred Knowledge of Microsoft Office Reconciling accounts and resolving discrepancies Resolving payment delays or disputes professionally. Providing timely updates on invoice processing or remittance. Responding to inquiries from departments like procurement, finance, or operations. Clear communication: Explaining payment terms, resolving issues diplomatically. Empathy & patience: Handling frustrated vendors or colleagues with professionalism. Responsiveness: Timely follow-up on emails, calls, and requests. Problem-solving: Investigating discrepancies and offering solutions. Documentation: Keeping records of communications and resolutions