**Job Purpose and Impact** The Customer Service Representative I, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues. **Key Accountabilities** + Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management. + Work with 3PL on inventory levels and arrange of shipments to customer. + Inform customers about order status, invoices, contract balances and other information needed to complete the sale. + Execute customer service strategies. + Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures. + Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff. + Other duties as assigned **Qualifications** **Minimum Qualifications** + Bachelor's degree in a related field or equivalent experience + At least 2 years experience in a supply chain role, preferably with regional experience in an international company + Experience in ERP system (JDE) and strong Excel skills is a plus + Handle conflict effectively and able to work independently and proactively identify potential issues and escalate to supervisor. + Relate openly and comfortably with diverse groups of people. + Make good and timely decisions that keep the organization moving forward. + Good command in English and Chinese (Mandarin)