Monday through Friday, day shift.  Shift time will be discussed with applicant. Onsite:  IU Health Pathology Lab, 350 West 11th Street, Indianapolis, IN  46202

Key responsibilities/duties of this role

• Discuss in phone screen.

Must Haves

•  Position is on the job training; longevity is appreciated.  

Responds to patient inquiries via telephone and email. Determines the best method for problem resolution meeting patient need and organizational guidelines. Coordinates issue resolutions with other departments as necessary. May gather patient personal and billing information for database entry and scheduling.
• High School Diploma/GED. No experience required.
• Knowledge of medical terminology and medical coding preferred.
• Ability to type 30+ words per minute.
• Requires working knowledge of computers.