Company Description

Information about Eurofins as a whole:

Over 50,000 employees worldwideEurofins recently celebrated 30 years of excellence in bioanalytical testing.The company has grown from 4 employees in a small lab in France to a global network.800 state-of-the-art laboratories across 41 countries.Eurofins is one of the best performing companies in the world. In three decades, the company has grown more than 3,000 times.Eurofins is now the global market leader in environmental, food, pharmaceuticals and cosmetics testing as well as in agro-sciences CRO (Contract Research Organization) services.

Job Description

Primarily responsible for the ongoing task of general customer service, including answering
phone calls, responding to emails, and closing client service tickets. The Customer Service
Representative serves as our customers’ primary point of contact within the company.

 Routine use of computers and phones Routine use of the Laboratory Information Management System (LIMS) Routine customer notification on testing status Routine coordination of incoming testing Maintain accurate client files and accounts Monitor status of testing for completion

Qualifications

High school diploma required

Preferred prior sample management experienceValid Driver's LicenseCommunicate effectively, both orally and in writing; very strong organizational skillsGeneral familiarity with overall laboratory services and various regulatory programs is essential to success.Detail oriented; work independently, yet be part of the team; satisfactory technical skills, including logical thinking and deductive reasoning.Handle multiple priorities; professionalism; problem solving; handle medium stress level; organized thinking process; multitask; able to retain large amounts of information.

Additional Information

Candidates currently living within a commutable distance of Moundsview, MN are encouraged to apply.

Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holiday

Position is full-time, Monday - Friday 8:00am-4:30pm. In office required for training and onboarding, then flexible up to 2 days remote. Some work performed in a warehouse setting with elevated noise levels

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.