Work Flexibility: Hybrid

Schedule:

1st Shift: Mon – Fri, 8:30am – 5pm CTHybrid: Onsite for training, then onsite approx. 1x/monthOvertime based on business needs

What you will do:

As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.

Provide phone support for inquiries from sales and healthcare professionalsEngage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customersProvide feedback and suggestions to improve service levels, internal processes and customer support methodologySupport Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with salesKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takenDetermine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve disputeMaintain customer pricing in systems of record, including entering contracts as requiredImplement and support Quality initiatives throughout Customer Service workflowImplement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processesProvide support beyond standard hours as needed if call volume and/or workload require additional time

What you need:

Required

High School Diploma or GEDTwo (2) years’ relevant work experienceIdeal candidate resides within 1 hour of Wood Dale, IL location

Preferred

Experience as account representative; ERP, CRM, SAP systemsHospital or medical field experience; medical terminology

$22.09 – $27.81 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.