Client Service Representative

East Brook Animal Hospital

About the Role,

East Brook Animal Hospital is looking for a Full-time or Part-Time, caring, reliable Client Service Representative (CSR) to join our team.

The CSR is the first point of contact for clients and plays a key role in providing excellent customer service while ensuring a smooth visit for pets and owners.

Responsibilities

• Greet clients and pets with a positive, professional attitude

• Manage check-in and check-out processes with accuracy

• Schedule and confirm appointments using Avimark

• Personable, empathetic and friendly with phone calls, in emails, and with all client communications/Interactions

• Process invoices and payments accurately

• Educate clients about services, products, and preventive care

• Maintain a clean, organized front desk and waiting area

• Support veterinarians, technicians, and management with daily tasks

• Provide compassion and support to clients in emotional situations

Qualifications Required

• High School Diploma or GED required

• Minimum 1 year experience in a veterinary or animal care setting preferred

• Strong Telephone Etiquette, Computer and Multitasking skills

• Excellent Communication and Customer Service Skills, and the ability to Manage Stressful Situations

• Able to lift up to 50 lbs and move throughout the clinic , climb stairs multiple times per day

• Calm, compassionate, and professional under pressure

Compensation;

Compensation Base hourly rate of $18.00 - $23.00 DOE  Eligible for periodic bonus (where applicable) Eligible for commission (where applicable) Sign-on bonus of up to $500 (where applicable) Benefits that are to be included: contingent on Full time or Part time basis Medical, Dental, and Vision Insurance 401(k)  Health Savings Account Paid time off (Full-Time Employees receive vacation, Holiday and Sick Pay contingent on hours worked/  Part-Time employees receive sick pay contingent to time worked) Employee discounts for Pets Allowances contingent to time worked

About Us At East Brook Animal Hospital,

we provide compassionate, high-quality care for pets and a supportive, inclusive workplace for our team.

We are proud to be an Equal Opportunity Employer.