Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Job-Specific Essential Duties and Responsibilities: Manage and communicate with Agency contacts and background investigators on case status and processing needs for scheduled cases. Reports to the Department head or Team Lead.Receive, analyze, comprehend and respond to information inquiries and service requests (SR) via telephone, emails, fax, postal mail and online/internet. Communicate missing case data/information to agencies. Prepare and send background investigation notices to agencies when applications don’t meet the requirements of federal guidelines.Job-Specific Minimum Requirements: Active Secret clearance High School diploma or equivalent with 1-3 years of work-related experienceAbility to go on-site to location within Boyers, PAJob-Specific Preferred Skills & Experience: 1-2 years background investigation CSR experienceAbility to work as part of a teamProblem/situation analysisDetail oriented Ability to meet deadlinesAttentiveness
#FEDDODBPS #techjobs #clearance 
Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.