On-site training and then working from home. Must live in the Orlando, FL area!
Are you looking for a place where meaningful moments are made together?
At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Customer Service Representative at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit eligibility will vary by position
As a Customer Service Representative, a typical day will include:
Communicate with potential owners via telephone to resolve customer service concerns and answer questions.
Promote awareness of brand image internally and externally.
Use sales techniques that maximize revenue while maintaining existing guest loyalty to HVC, including up-selling.
Identify guest reservation needs by asking open-ended questions to obtain all necessary information.
Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.
Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension.
Guest Experience and Company Standards
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Maintain confidentiality of proprietary materials and information.
Always follow company policies and safety procedures.
To Become a Customer Service Representative at HVC:
Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
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Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Posted January 2, 2026