Customer Service Representative 

Temp to Hire 

New Hyde Park, NY 

M-F 

 FlexStaff is seeking a Mandarin speaker for a Customer Service Representative position with our client, who handles class action administration resources for their clients.  

 

Responsibilities: 

Answer inbound and make outbound calls promptly and courteously.  Provide accurate, scripted information to callers.  Use active listening skills and demonstrate empathy.  De-escalate upset callers.  Utilize software, databases, and scripts effectively.  Meet performance and quality metrics.  Participate in training and implement new information.  Adhere to company policies. 

Requirements: 

Must be fluent in English and Mandarin  Excellent communication skills and commitment to script adherence.  Active listening and strong verbal/written communication.  Understanding of class action lawsuits and settlements.  Ability to apply training and use scripted information.  Strong time management and decision-making skills.  Proficiency with computers, CRM software, databases, and typing.  Adaptability and ability to handle ambiguity and change. 

 

Additional Salary Detail 

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).