The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Must be bilingual in French and English

• Basic computer skills

• Microsoft Office/Excel proficient

• Time management skills

• Ability to work independently

• Clear communication skills

• Professional and clean appearance

• Able to communicate effectively with customers

• Ability to function well as part of a team

Preferred Requirements

• High School Diploma or GED (Associate or Bachelor degrees preferred) or equivalent of 3-5 years’ work experience

• Previous customer service or call center experience

Professionally and promptly handles outbound and inbound calls.

Responsible for all files assigned with timely and accurate processing of the information.

o Coordinate vehicle pickups by obtaining release information and authorization from appropriate clientele

o Accurately input detailed information onto call logs and/or files

o Complete timely follow up calls to meet deadlines

o Investigate and troubleshoot delayed vehicle releases that fall outside the appropriate time frames/deadlines

Accurately enter system notes on all files, ensuring notes are clear, concise and professionally documented.

Maintains clear, consistent and timely e-mail communications with both internal and external customers to resolve outstanding concerns and ensure prompt completion of tasks.

Completes all tasks assigned within designated shift.

Maintains an organized workspace/area conducive to the overall success of the department.