We are seeking a friendly, organized, and dependable Customer Service Representative (CSR) to serve as the first point of contact for our clients. As a CSR, you will play a critical role in creating a positive first impression, managing daily front desk operations, and ensuring smooth communication between clients and our veterinary team.

Key Responsibilities:

Greet clients and pets warmly upon arrival, ensuring a professional and friendly front desk experience

Answer phones, respond to emails, and manage online appointment requests

Schedule appointments, surgeries, and follow-up visits accurately

Check in/out patients and process payments

Maintain and update client and patient records with accuracy

Communicate clearly with clients regarding services, policies, estimates, and wait times

Handle prescription requests and coordinate with veterinary staff as needed

Assist with administrative duties such as filing, scanning, and inventory support

Help maintain a clean, welcoming lobby and reception area

Qualifications:

High school diploma or equivalent required

Previous experience in customer service; veterinary or medical office experience preferred

Excellent communication and interpersonal skills

Professional phone etiquette and a calm, empathetic demeanor

Ability to multitask in a fast-paced environment while maintaining attention to detail

Proficiency with computers and familiarity with veterinary practice management software (preferred)

Comfortable around animals of all types and sizes

Work Schedule:

Full-time

Must be available for some evening and Saturday shifts

Benefits:

 

Competitive hourly wage (based on experience)

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts on veterinary services

Opportunities for training and career growth

 

Compensation for this position ranges from $18.00-$21.00 per hour depending on experience.  This position is also eligible for a quarterly bonus.