About this role:

Wells Fargo is seeking a Customer Service Representative to be a part of the Automated Clearing House (ACH) Service and Delivery team. The ACH team includes File Processing, Service Delivery, ACH Resolution, Processing Support, Production Support & Strategy, and Development & Testing Support. This team is part of Global Operations within the Chief Operating Office (COO). Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

Support customers and business partners by independently responding to ACH related customer research requests, problems, and issues, assuming end to end ownership of each caseHandle inquiries from internal and external customers and business partners within a call center environmentResearch and respond to telephone, fax, or other inquiries and investigations from internal and external customers in a timely mannerPrepare and maintain a record of all inquiries and investigationsInvestigate and research more complex data and problems by gathering and analyzing appropriate informationPartner with appropriate resources to seek out solutions to problemsResearch and resolve problems within established department timeframesPerform duties and assignments within established timeframes, ensuring proper follow-up and completionCommunicate resolution to the appropriate party in a timely mannerManage risk by following all policies and procedures and staying abreast of changes to them

Required Qualifications:

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Call center customer service experience in the financial services industry Experience working with financial account transactions with an understanding of debit and credit transactionsExperience performing repetitious tasksExperience meeting deadlines in a fast-paced environmentAbility to provide strong customer service while actively listening and responding in an appropriate mannerAbility to coordinate completion of multiple tasks and meet established service level agreements Ability to research problems, analyze data, escalate, or recommend potential solutions Ability to take initiative and work independently with minimal supervision in a fast-paced and results-driven environmentAbility to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environmentAbility to interact with all levels of an organizationAbility to effectively listen and elicit informationIntermediate problem-solving skillsIntermediate PC skills with the aptitude to learn new systems quicklyIntermediate Microsoft Office (Word, Excel, and Outlook) skillsIntermediate data entry and attention to detail skillsExcellent verbal, written, and interpersonal communicationResearch and documentation skillsAbility to navigate multiple computer systems, applications, and utilize search tools to find informationAbility to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important

Job Expectations:

Ability to work on-site at the work location postedShift is 8:30am - 5:00pm Central timeMust be flexible to a changing shift with operating hours of Monday-Friday, 7am-7pm Central time

Location:

600 S 4th Street, Minneapolis, MN 55415

Required location listed above. Relocation assistance is not available for this position.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$21.63 - $27.40

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Health benefits401(k) PlanPaid time offDisability benefitsLife insurance, critical illness insurance, and accident insuranceParental leaveCritical caregiving leaveDiscounts and savingsCommuter benefitsTuition reimbursementScholarships for dependent childrenAdoption reimbursement

Posting End Date:

3 Oct 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.