Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane\u00AE\u00A0and\u00A0Thermo King, \u00A0sustainability is not just how we do business\u2014it is our business. \u00A0Do you dare to look at the world's challenges and see impactful possibilities? \u00A0Do you want to contribute to making a better future? \u00A0If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.\u00A0

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

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Trane Technologies is hiring a Customer Service Representative in Indiana. The CSR will position Trane as the preferred provider and ensure customer satisfaction for all existing and future clients. This position works closely with customers to ensure that their service needs are met. This position will also work closely with Account Managers and Area Service Managers as gatekeepers to all service agreements renewals, and technicians to drive pull through revenue from existing clients, complete estimates and quotes, and deliver additional sales revenue through the Quick Quote / Technician Lead program in a specified geographical area.

What you will do:

\u00B7 Acts as a customer advocate to ensure that customer needs are met and exceeded, resulting in high satisfaction rates, retention, quotes, pull-through, and service agreement base growth.

\u00B7 Provides assistance in the account management process for existing clients, including the identification and execution of additional services.

\u00B7 Serves as the primary contact for assigned customers to ensure they are satisfied with existing services, leading to account retention.

\u00B7 Collaborates with Service Account Managers to ensure successful execution of service products, renewals, and service agreement renewals.

\u00B7 Assesses and evaluates potential service agreement opportunities at startup.

\u00B7 Actively makes outbound calls leveraging open WIP, Salesforce reporting, Linkage, Lost SA list, T&M work orders, new equipment start-ups, etc.

\u00B7 Owns and updates the asset linkage tool.

\u00B7 Follows up on SMP, connectivity reports, VRF lists (outdated equipment lists), and BCU upgrades.

\u00B7 Owns follow-ups on expiring quick quotes internally and externally.

\u00B7 Owns follow-ups on old non-service agreement customer calls using GANT charts.

What you will bring:

4+ years of formal educations (Business, Engineering) OR 4 years of successful inside sales experience.

Must possess a valid driver\u2019s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: : DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range or Hourly Base Pay Range:

$37,700.00 - $90,000.00

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, \u00A0travel requirements, and union designation. \u00A0 Our compensation range is generally based on the national average for the country. \u00A0Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives \u2013 WE DARE TO CARE!Family building benefits include fertility coverage and adoption/surrogacy assistance.Paid time off includes\u00A0 up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.\u00A0401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.\u00A0\u00A0\u00A0\u00A0

Disclaimer:\u00A0 Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.