Job Title: Customer Service Representative

Job Description

We are seeking a dedicated Customer Service Representative who will manage a large volume of inbound calls and assist customers with their needs, including product identification. The role involves entering and maintaining sales orders with precision and accuracy, quoting products to customers over the phone and in person, and making outgoing calls to communicate promotions and strengthen customer relationships.

Responsibilities

Handle a large volume of inbound calls to assist customers with their needs.Enter and maintain sales orders with a focus on detail and accuracy.Provide accurate product quotes to customers both over the phone and in person.Make outgoing calls to communicate promotions and improve customer relationships.Interact with walk-in customers to determine needs and process orders.Collaborate with the Sales Manager to understand incoming material schedules and establish delivery dates.Communicate with customers regarding the status of orders and any shipment delays.Support outside sales staff and other office personnel as needed.Assist with other duties as assigned.

Essential Skills

2+ years of non-retail customer service experience.Strong experience with email and phone communication.Proficiency in Microsoft Office.Ability to schedule appointments effectively.Experience with lead generation and outbound call centers.Data entry and account management skills.Project management capabilities.

Additional Skills & Qualifications

Previous experience in inside sales or customer service.Tech-savvy, with Siteline Construction billing software experience as a huge plus.Familiarity with Excel, including pivot tables and sorting.Strong phone presence and experience with handling high call volumes.Excellent verbal and written communication skills.Positive attitude and team player mentality.Ability to multi-task, prioritize, and manage time effectively.

Work Environment

This position is based in an office environment with working hours from 7:00 AM to 3:30 PM, Monday through Friday. You will be part of a small team of three, offering opportunities for management roles in a fast-growing company.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: 

· Medical, dental & vision 

· 401(k)/Roth

· Insurance (Basic/Supplemental Life & AD&D) 

· Short and long-term disability 

· Health & Dependent Care Spending Accounts (HSA & DCFSA) 

· Transportation benefits 

· Employee Assistance Program 

.Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Lakewood, WA.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n
• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lakewood,WA.

Application Deadline

This position is anticipated to close on May 15, 2026.

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\nAbout Aston Carter\n\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

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Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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