Customer Service Representative – Remote (East Lansing, Michigan) Entry-Level | Full-Time | $15/hour Overview We are seeking detail-oriented and customer-focused individuals for a remote Customer Service Representative role supporting a State of Michigan program. This position provides education, enrollment assistance, and helpline support for residents utilizing the Atypical Provider program, which offers help with Home Health Care service applications. You will assist callers who may have difficulty navigating the online portal or who lack online access. This includes guiding them through the process, answering questions, and delivering excellent service with clear, professional communication Key Dates + Interview Date: March 10, 1:00 PM – 2:30 PM + Equipment Pickup (East Lansing): March 23 + Training Start Date: March 24 Position Details + Work Environment: Fully remote (must reside in Michigan) + Schedule: Monday–Friday, available between 8:00 AM – 5:00 PM + Pay Rate: $15.00/hour + Training Schedule: 8:00 AM – 5:00 PM, Monday–Friday (approximately 13 days, subject to change) + Internet Requirement: + Minimum 25 Mbps download / 10 Mbps upload + 50 Mbps recommended if sharing household internet + At least 30 GB of data Responsibilities + Answer inbound calls and provide assistance regarding education, enrollment, and navigation of service portals + Support individuals applying for Home Health Care services + Use computerized systems for tracking and documenting caller information + Provide clear and accurate communication via phone and email + Refer callers to system resources, published materials, or senior staff when appropriate + Maintain professionalism, accuracy, and attention to detail Required Qualifications + Must reside in the state of Michigan + Ability to work in a quiet, distraction-free environment + Smartphone or tablet required for communication and verification + Ability to type 35 WPM (typing test required) + Comfortable talking and typing simultaneously + Strong verbal and written communication skills + Clear and articulate phone presence + Customer service experience (call center, retail, banking, or similar) + Comfortable working with computers and dual monitors Job Type & Location This is a Contract position based out of East Lansing, MI. Pay and Benefits The pay range for this position is $15.00 - $15.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 12, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.