Job Title: Order Prep Specialist (CSR)Job Description We are seeking an Order Prep Specialist who will play a crucial role in initiating the vehicle transport life cycle. This includes managing accurate data collection, order submission, and dispatching to the correct entity. You will be involved in all phases of the order process to ensure customer satisfaction, while negotiating and resolving transport issues. This role requires effective communication with customers, including both fleet management companies and their clients, to address questions and offer solutions. Responsibilities + Manage accurate data collection, order submission, and dispatch for vehicle transport. + Negotiate and resolve transport issues while balancing customer needs with operational constraints. + Communicate directly with customers to address questions and resolve issues. + Monitor and manage team dashboard and views to ensure tasks are completed and orders progress smoothly. + Organize daily activities using provided tools and respond to emails within the industry standard of 4 hours. Essential Skills + 1 to 3 years of customer service or high-volume administrative work. + Strong communication skills, both verbal and written. + Proficiency in MS Office. + Ability to perform activities inherent to the department's responsibilities. + Ability to respond confidently, assertively, and decisively. Additional Skills & Qualifications + Ability to spot issues, trends, and opportunities. + Critical thinking skills and problem-solving abilities. + Flexibility to adapt quickly to departmental needs. + Financial understanding to balance customer needs and company obligations. + 0-2 years experience in a call center, customer service, or sales. Work Environment This position requires working on-site five days a week, with the possibility of transitioning to a hybrid model after six months. The role demands a high level of attention to detail in a fast-paced environment, where effective time management and adaptability are key. The dress code is business casual, and you will be working with technologies such as the PARS system, Outlook, and Excel. Job Type & Location This is a Contract position based out of Gainesville, VA. Pay and Benefits The pay range for this position is $35.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Gainesville,VA. Application Deadline This position is anticipated to close on Mar 10, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.