Job Description Insight Global is looking for an excellent Customer Service Representative for the world's largest industrial auctioneering company and trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The Customer Service Representative plays such a meaningful role in the operation of the branch and service center. The Customer Service Representative will be providing outstanding customer experience both in person and through various communication channels to help the organization focus on business and branch growth. Responsibilities include: - Provide exceptional customer service - Respond to customer inquiries - Process payments and perform other tasks related to sale‑day activities - Organize all keys and ensure filing and archiving of documents according to the internal coding system, then by lot number once on site - Upload documents to the website for each sale - Communicate proactively with various departments, internal teams, and equipment‑consigning customers, especially when documents are required (e.g., lien release letters (LOLC), purge documents, etc.) - Process payments from successful bidders - Provide customers with information on auxiliary services - Ensure superior customer service at all times - Perform any other related tasks as assigned We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - Previous work experience involving direct, in‑person customer interaction - Experience with computers and ability to quickly learn new technologies and software - Excellent data entry and keyboarding skills - Commitment to delivering exceptional customer service - Ability to work well and maintain a positive attitude in high‑pressure situations - Friendly, energetic, and patient personality - Ability to work well in a team and contribute wherever needed - Ability to work on-site 5 days a week, in office