This is NOT a high‑call‑volume role. This position is high email, high case‑management, and heavily focused on research‑based customer resolution. Overview Our Customer Support team partners closely with Account Managers to support drivers and manage all service needs across our fleet. This role is ideal for someone who loves problem‑solving, digging into details, and delivering an excellent customer experience through thoughtful communication and efficient case resolution. Key Responsibilities + Provide support to Account Managers and assist with fleet‑related customer needs. + Manage a high volume of customer emails and resolve cases within Salesforce. + Support drivers with service‑related questions (e.g., impound issues, service scheduling, account inquiries) while educating them on proper next steps. + Conduct detailed research to identify solutions and think creatively to resolve unique customer problems. + Communicate frequently with internal departments to gather information and coordinate solutions. + Use Microsoft Teams and Outlook daily to collaborate with internal and external partners. + Make outbound follow‑up calls to customers as needed. + Multitask effectively by speaking with customers while entering accurate data into the system. + Utilize various systems to: + Create vehicle selectors + Process billing changes + Generate reports + Distribute insurance cards + Update driver data + Contact drivers by phone or email to obtain missing information or clarify case details. Skills & Competencies + Customer service + Email communication + Case resolution + Data entry + Microsoft Office Suite (Outlook, Word, Excel) + CRM systems (Salesforce preferred) + Strong problem‑solving and research skills + Ability to multitask across multiple screens and databases Required Qualifications + 2+ years of office‑based customer service experience + Excellent written communication skills, including proper grammar and professional tone + Strong computer proficiency and ability to navigate multiple systems + Basic Excel skills (with willingness to learn more) + Ability to type 40+ WPM (typing test required) + High school diploma or equivalent Preferred Qualifications + Experience using Salesforce or another CRM platform + Prior experience in fleet, logistics, transportation, or a similar support environment Experience Level Intermediate Job Type & Location This is a Contract to Hire position based out of Schaumburg, IL. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Schaumburg,IL. Application Deadline This position is anticipated to close on Feb 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.