+ Ensure excellent customer service throughout company processes to maintain high customer satisfaction + Act as a key liaison between customers and internal departments (Sales, Production, Logistics) + Serve as the first point of contact for customers, handling daily business-related inquiries + Respond to product- and order-related questions, providing information on products, delivery times, and technical details + Handle administrative tasks, including order entry in Oracle and support with weekly reporting and analysis + Participate in relevant trade shows + Fluency in English and French (any other language would be an advantage) + Knowledge in MS Office programs (Outlook, Word, Excel and PowerPoint) + An extroverted, initiative, collaborative personality, who is able to prioritize and complete tasks in a timely manner + Outstanding relationship building skills and commercial flair + Accuracy and efficiency in administrative tasks + Commercial background is an advantage + Planned and structured approach + Team player/collaborative + Cross functional thinking + Ability to lead problem solving and continuous improvement teams + Team oriented with assertiveness ability + Good written and verbal communication skills to interact with peers and customers in a positive, cooperative way and maintain