Customer Service Representative – Job DescriptionResponsibilities + Work in a call center environment, spending a significant portion of your day on the phones speaking directly with customers and providing friendly, helpful support. + Keep an eye on team dashboards and workflow queues to help move tasks and orders along smoothly. + Spot and clear internal roadblocks so orders can move forward without delay, ensuring a positive experience for our customers. + Use good judgment and a solutions‑focused mindset to resolve issues and reduce delays whenever they come up. + Organize your daily tasks so client requests are handled promptly and followed through to completion using the tools provided. + Respond to emails in a friendly, timely manner—our goal is to reply within 4 hours. + Provide outstanding customer service by building strong, professional relationships with field offices, coworkers, and vendors, and by following established processes from start to finish. Essential Skills + 1–4+ years of client support or high‑level administrative experience. + Comfortable using Microsoft Office, especially Word and Excel. + Strong attention to detail and excellent follow‑up habits. + A natural customer service mindset with a helpful, positive attitude. + Ability to learn and navigate company systems, tools, and new updates with ease. Job Type & Location This is a Contract to Hire position based out of Gainesville, VA. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Gainesville,VA. Application Deadline This position is anticipated to close on Feb 12, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.