Waste Connections is a leading integrated waste services company providing **solid waste collection, disposal, transfer, and recycling services** across the U.S. and Canada. We take pride in being a _different kind of company_ with a culture built on trust, empowerment, and community impact. Our team members are self‑directed, solutions‑oriented, and committed to making a positive difference every day—both in their careers and in the communities we serve. If you’re looking for a customer service role with stability, growth, purpose, and a supportive culture, **this is the place for you.** **About the Customer Service Representative Role** As a **Customer Service Representative (CSR)** at Waste Connections, you’ll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities. **Key Responsibilities** + Handle a high volume of incoming customer calls with professionalism and accuracy. + Process customer requests including new service setup, service changes, and service discontinuations. + Accept customer payments and assist with billing questions or account updates. + Collaborate with internal teams and customers to determine service needs and resolve issues. + Provide safe, cost‑effective, environmentally responsible solutions to customer service concerns. **What We’re Looking For** + **2+ years of high‑volume customer service experience** + Proficiency with **Microsoft Word, Excel, and Outlook** + Strong **verbal and written communication skills** + A proactive mindset and dedication to customer satisfaction + Ability to problem‑solve and work in a fast‑paced environment **What You’ll Get From Us** + **Competitive Pay: $17 – $19.50 per hour** + **401(k) with company match** — invest in your future + **Comprehensive healthcare benefits** including Medical, Dental, and Vision + **Employee Perks & Programs:** + Mental Health Employee Assistance Program + Emergency Travel Assistance + Prepaid Legal Plan + Employee Stock Purchase Plan + Scholarship opportunities for children + Employee Relief Fund for financial emergencies + **Insurance Coverage:** Life Insurance, Short‑Term Disability, and Long‑Term Disability Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.