**Company Description** FHP Manufacturing, located in Fort Lauderdale, Florida, is a joint venture between Robert Bosch (BOSCH Group) and Carrier Corporation. FHP Manufacturing is a leader in the production of geothermal and water source heat pumps, providing some of the most efficient heating and cooling comfort solutions in the industry. **Job Description** The Customer Service will be responsible for driving all customer service tasks and ensuring consistent delivery of high-quality customer support and order management. This position must, but not limited to: **Customer Support:** + Respond to customer inquiries via phone, email, or chat in a courteous and professional manner. + Provide accurate product or service information to customers, addressing any questions or concerns. + Monitor customer service interactions, ensuring all inquiries are addressed promptly and documented. + Resolve escalated customer complaints and issues in a timely and professional manner. + Analyze customer feedback and identify opportunities for improvement in service delivery. + Track key performance indicators (KPIs) for customer satisfaction (Lead Times and Cancellation). + Work closely with other departments to address customer needs. **Order Management:** + Process orders, changes, and cancellations accurately (Finish Goods and Spare Parts) + Track and update customers on the status of their orders or requests. + Support internal customers’ requests (i.e: Engineering orders, product audits, scrapping). + Monitor shipping conditions and routing on sales orders for accuracy. **Qualifications** + Bachelor’s degree in a relevant field. + Proven experience in a customer service role. + Strong communication skills, both written and verbal. + Ability to handle difficult customer interactions with professionalism and empathy. + Detail-oriented with a focus on delivering high-quality service. + Strong understanding of order management systems and ERP software (e.g., SAP). + Proficient with excel and Outlook. **Additional Information** + 2+ years working for product manufacturing. + Adaptability: Ability to respond to shifting customer demand and market conditions. + Customer-focused: A strong sense of customer service and ensuring that orders are processed accurately and efficiently. All your information will be kept confidential according to EEO guidelines. **Equal Opportunity Employer, including disability / veterans.**