Description We are looking for an experienced Customer Service Representative to join our team in Baltimore, Maryland. This long-term contract position is ideal for individuals passionate about delivering exceptional support and resolving customer inquiries effectively. The role involves assisting customers via inbound calls and leveraging various tools and systems to ensure a seamless service experience. Responsibilities: • Respond to customer inquiries and resolve issues efficiently through inbound calls. • Utilize customer service software and CRM systems to document and manage interactions. • Provide detailed information about benefits, programs, and services to assist customers. • Ensure compliance with Fair Housing laws and Low Income Tax Credit Housing regulations. • Collaborate with team members to address complex customer concerns. • Operate Avaya CMS and other call center tools to manage call flows effectively. • Maintain accurate records and documentation using computer programs. • Deliver clear communication and follow-up to ensure customer satisfaction. • Assist customers with financial services inquiries in alignment with company policies. Requirements • Minimum of 1 year experience in a customer service or call center role. • Proficiency in using customer service software and CRM systems. • Familiarity with Fair Housing laws and Low Income Tax Credit Housing regulations. • Strong communication skills with the ability to handle challenging customer situations. • Experience working with tools such as Avaya CMS and ADP for financial services. • Ability to multitask and utilize computer programs effectively. • Knowledge of benefit functions and customer assistance processes. • Commitment to delivering high-quality service and maintaining professionalism. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .