Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Customer Service Representative - 12 months Fixed Term Contract

At Thermo Fisher Scientific, you’ll do more than just a job — you’ll make a difference. Every day, our teams help customers solve complex challenges that protect the environment, ensure food safety, and support life-saving medical research. If you’re passionate about customer service and want your work to have real global impact, this could be the role for you.

We’re looking for a Customer Service Representative II to join our collaborative team in Paisley. In this customer-facing role, you’ll be at the heart of the service lifecycle — supporting customers from first contact through to successful order fulfilment.

You’ll manage enquiries, process orders and quotations, track shipments, and resolve issues efficiently, all while delivering a consistently high-quality customer experience. Working closely with internal teams, you’ll play a key role in ensuring our customers receive the support they need to succeed.

What You’ll Be Doing

Acting as a primary point of contact for internal and external customers

Processing orders, quotations, and returns accurately and efficiently

Managing customer data within ERP and CRM systems

Tracking orders and shipments and proactively resolving issues

Communicating clearly and professionally to ensure customer satisfaction

Contributing to continuous improvement initiatives

Living our values of Integrity, Intensity, Innovation, and Involvement

What We’re Looking For

Previous Office / customer service experience, ideally in an SSC or multinational environment.

Government Body award or equivalent qualification

Strong written and verbal communication skills in English

Additional European language skills are a strong advantage

Confident using Microsoft Office

Experience with ERP systems (Oracle/SAP) or CRM tools is beneficial (training provided)

Excellent attention to detail and strong organisational skills

A proactive problem-solver who can manage multiple priorities

A positive, collaborative team player with a professional approach

Comfortable adapting to new systems, processes, and technologies

Why Join Thermo Fisher Scientific?

Be part of a global organisation with a powerful purpose

Access to learning, development, and career progression opportunities

Supportive and inclusive team culture

The chance to contribute to work that truly matters — worldwide

If you’re ready to grow your career while helping make the world healthier, cleaner, and safer, we’d love to hear from you.

Apply today and help take science a step beyond.

About Thermo Fisher:

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.