Description We are looking for a dedicated Customer Service Representative to join our team in Greenville, South Carolina. This contract-to-permanent position requires a bilingual individual fluent in both English and Spanish, with a passion for providing exceptional support to clients in the insurance industry. The ideal candidate will thrive in a fast-paced environment and possess excellent communication and organizational skills. Responsibilities: • Respond promptly to inbound calls, ensuring customer inquiries are handled efficiently and courteously. • Provide accurate information and solutions to clients regarding insurance-related matters. • Manage incoming and outgoing email correspondence to address customer needs and concerns. • Schedule appointments and coordinate with clients to ensure seamless support. • Perform data entry tasks with precision, maintaining up-to-date records in internal systems. • Process orders and verify details to meet customer expectations. • Assist clients by resolving issues and offering guidance on available services. • Collaborate with team members to uphold high standards of customer satisfaction. • Utilize Microsoft Excel and Word to create reports and manage documentation effectively. • Maintain professionalism while addressing client inquiries and concerns over phone or email. Requirements • Fluency in both English and Spanish, with strong verbal and written communication skills. • Previous experience in a call center or customer service role is essential. • Proficiency in Microsoft Excel and Word for documentation and reporting. • Ability to handle multiple tasks and prioritize effectively in a dynamic work environment. • Strong attention to detail and accuracy in data entry and order processing. • Familiarity with scheduling appointments and managing client interactions. • Exceptional problem-solving skills to address customer inquiries and challenges. • Proven ability to deliver excellent customer service with a focus on detail and quality. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .