Customer Service Representative Location: West Des Moines, Iowa (On-site) Pay Rate: $22/hr Contract Type: Contract-to-hire potential About the Role Join American Equity as a Customer Service Representative, where you’ll assist annuitants with established policies in a dynamic, fast-paced environment. This role focuses on post-issue support, including address changes, claims inquiries, funding decisions, tax-related questions, and more. You’ll handle 50+ calls per day, ensuring prompt, professional, and accurate service while navigating multiple systems and collaborating with internal teams. Key Responsibilities + Respond to customer calls, emails, and other communications promptly and professionally + Provide accurate answers and solutions verbally and in writing + Research issues to identify causes and deliver resolutions + Meet department standards for schedule adherence, accuracy, and soft skills + Update contracts with detailed notes for internal visibility + Navigate multiple computer systems and tools efficiently + Collaborate with teammates to create solutions for customer issues + Assist other operational teams as needed Qualifications Must-Have: + Attention to detail and strong communication skills + Ability to type 40+ WPM + Quick learner and punctual Preferred: + Previous experience in customer service or financial services Work Schedule + On-site in West Des Moines office (transitioning to downtown location in Q1) + Monday–Friday, 8-hour shifts between 8:00 AM – 5:00 PM + Standard schedule: 8:15 AM – 5:00 PM + One 5-hour day option (Tues–Thurs) Employee Value Proposition + Great starting position with American Equity, a growing company + Opportunity for contract-to-hire + Collaborative and supportive work environment Learn more about us: https://www.american-equity.com/ Job Type & Location This is a Contract to Hire position based out of West Des Moines, IA. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in West Des Moines,IA. Application Deadline This position is anticipated to close on Jan 21, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.