Description We are looking for an adaptable and dependable Customer Service Representative to join our team in Minneapolis, Minnesota. In this hybrid role, you will work both remotely and on-site, helping customers navigate inquiries and providing effective solutions. Responsibilities: • Address and resolve customer inquiries, concerns, and disputes promptly and professionally. • Provide updates on policies, products, and services to customers and agents. • Process and manage insurance-related paperwork, including adjustments, beneficiary changes, and issuing certificates. • Ensure accurate and organized documentation of all customer interactions. • Deliver excellent customer service with a patient and approachable demeanor. • Adapt to call center workflows, maintaining efficiency and a positive attitude. • Collaborate with team members to enhance customer service processes. • Participate in training sessions to quickly become proficient in company procedures. • Handle a high volume of calls while maintaining quality customer experiences. • Support agents and customers by answering questions and resolving issues effectively. Requirements • Proven experience in customer service, preferably in a call center environment. • Ability to learn quickly and adapt to new processes. • Strong communication skills, both written and verbal. • Dependable and committed to maintaining high standards of service. • Comfortable working in a fast-paced call center atmosphere. • Basic proficiency with data entry and documentation systems. • Positive attitude and ability to remain calm under pressure. • Open to recent graduates or individuals seeking long-term career growth. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .