Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Customer Service Representative** Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence. Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required. + **Contract:** Permanent + **Start date:** 9th February 2026 + **Location:** Leeds, LS11 5BD + **Shifts:** 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend. + **Salary:** £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata) **Your responsibilities will include:** + Provide excellent customer service over the phone, email and webchat. + Identifying opportunities to promote additional services to the customer. + Resolve any customer complaints and queries. + Help shape our culture by demonstrating our core values. + Attending training sessions to continuously improve knowledge and performance. **What we are looking for:** + A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact. + An empathetic approach to customers in difficult situations. + Being able to adapt and work in a fast-paced environment. + A clear understanding of what good service looks like. + You will need to demonstrate a positive & professional telephone manner. + Good verbal, writing & communication skills. **What we offer you:** + 29 days paid holiday per annum (including bank holidays) + Life assurance + Dental Insurance + Pension Scheme + Free eye tests + Excellent Apprenticeship Programmes **Travel & parking information:** + We are based a short 10–15 minute walk from Leeds railway station. Join us as a Customer Service Advisor at Conduent. \#CustomerServiceAdvisor #LeedsJobs #CustomerServiceJobs #HiringNow #ConduentCareers #CallCentreJobs #UKJobs #JoinOurTeam Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .