About the Role We are seeking a Customer Service Representative to join a dynamic corporate team supporting customer orders and troubleshooting product issues. This role involves handling inbound calls and emails from internal partners, creating service requests, coordinating field service engineers, and managing spare parts orders. You will play a key role in ensuring timely and accurate service for customers. Key Responsibilities + Answer inbound calls (10–30 per day) and respond to emails professionally. + Create service requests for repairs, preventive maintenance, and installations. + Dispatch service orders to field staff within designated timeframes. + Coordinate hardware installations and maintain communication with stakeholders. + Support hotline operations and assist with roll-over calls. + Perform data entry for spare parts orders and delivery complaints. + Manage inventory movements in SAP and update equipment records. + Generate daily, weekly, and monthly reports in SAP. + Assist with scheduling on-call/vacation assignments and other administrative tasks. + Collaborate with technical assistance teams and other business units as needed. Qualifications Must Have: + 2+ years of customer service experience in an office environment. + 1+ year of data entry experience using Microsoft Office (Word & Excel). + 1+ year of phone-based customer support experience. + Basic computer skills. Nice to Have: + College degree. + Experience with SAP or logistics. + Familiarity with Lotus Notes. Work Environment & Schedule + Business casual corporate setting. + Standard hours: Mon–Fri, 8:30 AM–5:00 PM (phones open 7 AM–6 PM CST). + Hybrid schedule: Onsite Tue–Thu, remote Mon & Fri. + Training: 3+ weeks (may require additional onsite time initially). + Overtime only with pre-approval. Employee Value Proposition (EVP) + Opportunity to make a meaningful impact on patient care. + Collaborative, motivated team environment. + Open-minded, creative, and growth-oriented culture. + Potential for contract-to-hire based on performance. Ready to join a team that values quality, integrity, and collaboration? Apply today! Job Type & Location This is a Contract position based out of Lake Zurich, IL. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Lake Zurich,IL. Application Deadline This position is anticipated to close on Dec 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.