Job Title: Customer Service Representative

Job Description

As a Client Services Specialist, you will establish and maintain relationships with retail customers, consumers, and the outside sales team. You will be responsible for processing sales orders and addressing any errors in payment terms or price discrepancies, as well as handling return requests for designated accounts. Your role will require efficient management of incoming telephone calls, ensuring one-call resolution. You will develop knowledge of product form and function, understand customer sales programs and promotions, and process requests for sales and show samples.

Responsibilities

Establish and maintain relationships with retail customers, consumers, and outside sales team.Process sales orders and communicate any errors in payment terms and/or price discrepancies.Handle return requests for designated accounts.Answer incoming telephone calls and manage calls with one-call resolution.Develop knowledge of product form and function.Understand customer sales programs and promotions.Process requests for sales and show samples.Collaborate with Supply Chain on orders for large and out-of-stock quantities and recovery timing.Coordinate with Credit Department on orders on credit hold and pricing disputes.Track roll-out orders to ensure timely delivery.Work with warehouse staff to meet specific shipping requirements.Prepare documents to refute customer fines and file rebuttals using customer portals.Update customer websites with tracking information, weight of orders, and confirmation numbers.Troubleshoot product-related issues and perform necessary research.Prepare warranty, parts, and replacement product orders.Respond to information requests via email.Participate in technical training classes to enhance understanding of product installation, operation, and troubleshooting techniques.Perform other duties as assigned.Manage customer accounts.

Essential Skills

1 to 2 years of customer service experience.Proficiency in Microsoft Office.Intermediate Excel skills.Strong data entry skills.Excellent communication skills both written and verbal.Action-oriented and detail-oriented.Conflict management and resolution abilities.Customer-focused and excellent listener.Problem-solving skills.Functional and technical abilities.

Additional Skills & Qualifications

Associate degree preferred.Experience with EDI.Knowledge of Infor LN, SAP, or Cloud-based ERP systems preferred.Account management experience preferred.Experience with WMS preferred.

Work Environment

This is a hybrid work environment, with the opportunity to work from home on Mondays and Fridays. You will be required to work in the office from Tuesday to Thursday.

Job Type & Location

This is a Contract to Hire position based out of Cordova, TN.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Cordova,TN.

Application Deadline

This position is anticipated to close on Dec 19, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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