CAN SIT IN THE FOLLOWING STATES ONLY: Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia ************************(W2 ONLY) *********************************************************************** Start Date: December 22, 2025 About the Role: We are seeking a Customer Service Specialist to join our team and deliver exceptional service to patients. In this role, you will manage inbound and outbound calls, process orders, verify insurance, and ensure accurate documentation. You’ll work in a fast-paced environment, supporting patients and healthcare providers while maintaining professionalism and attention to detail. Key Responsibilities: + Answer inbound calls and make outbound calls to assist patients and providers. + Educate patients on financial responsibility when applicable. + Process orders, schedule services, and verify documentation accuracy. + Complete insurance verification, including eligibility, coverage, co-insurance, and deductibles. + Obtain pre-authorizations and submit physician orders to insurance carriers. + Navigate multiple EMR systems to enter and review patient information. + Communicate with internal teams regarding insurance trends and documentation issues. + Maintain compliance with payer guidelines and company policies. Required Qualifications: + 1+ year of call center experience (healthcare or insurance preferred, but not required). + Proficiency in Microsoft Office Suite. + Experience working in a remote environment + Strong communication skills and professional demeanor. + Ability to multitask and work in a fast-paced setting. + Preferred Qualifications: + Healthcare experience or medical terminology knowledge. + Experience taking inbound calls in a customer service setting. + Experience in nursing homes or CNA experience. + Skills: + Excellent computer skills and ability to learn new systems quickly. + Strong problem-solving and organizational skills. + Customer-focused mindset with attention to detail. Job Type & Location This is a Contract to Hire position based out of Newton, IA. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.