Customer Service Representative Location: Remote (Available in select states - Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia ) Schedule: Full-Time | Monday–Friday | 8:30 AM – 5:00 PM EST / 7:30 AM – 4:00 PM CST Pay: $16.00 per hour Contract-to-Hire Opportunity Start Date: December 22nd, 2025 About the Role We are seeking a Customer Service Representative to join our growing team! This role is perfect for someone who thrives in a fast-paced environment, enjoys helping others, and has strong attention to detail. You will handle inbound calls and emails, assist customers with product and service inquiries, process orders, and ensure accurate documentation. Key Responsibilities + Answer inbound calls and emails promptly, providing exceptional customer service. + Document all call information according to standard operating procedures. + Assist customers with questions about products, services, and general inquiries. + Process orders, route calls to appropriate resources, and follow up as needed. + Complete insurance verification to determine eligibility, coverage, and deductibles. + Obtain pre-authorizations when required and submit documentation accurately. + Navigate multiple EMR systems to review and enter pertinent information. + Communicate with management regarding trends or issues with insurance carriers. + Contact patients when documentation does not meet payer guidelines and provide options to facilitate the referral process. Qualifications + 1+ years of call center experience (healthcare or insurance preferred, but not required). + Proficiency in Microsoft Office Suite. + Ability to work independently in a remote environment with a quiet workspace. + Strong communication skills and attention to detail. + Experience in healthcare or medical terminology is a plus. Why You’ll Love This Role + 100% remote work with flexible hiring across multiple states. + Contract-to-hire opportunity with potential for long-term growth. + Many team members have advanced from CSR roles to leadership positions! Job Type & Location This is a Contract to Hire position based out of Houston, TX. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 20, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.