When you grow, Chubb grows.
If you enjoy solving problems and helping others, you could be the perfect fit to grow your career with Chubb Personal Lines. We’re seeking a Customer Service Representative for our Whitehouse Station office. This role is ideal for individuals who want to deliver best-in-class service experiences to our agency partners and clients.
Position Overview:
As the ITV Customer Service Representative, you will assist underwriters by processing home inspections and policy changes. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb.
Key Responsibilities:
Provide superior customer service and quality technical content in a fast-paced, automated, high-volume environment.
Assume ownership and timeliness in processing home inspections, transacting policy changes, and updating underwriting notes efficiently and accurately.
Analyze information to make appropriate decisions and solve problems while supporting underwriting.
Learn and maintain a high regard for accuracy in personal lines insurance principles, Chubb products, and home inspection details.
Efficiently navigate multiple systems and applications to research, analyze, and resolve home inspection processes.
Maintain established levels of productivity, service, and quality standards.
Collaborate with team members and business partners, supporting a partnership with underwriting centers to provide a quality experience for agents and clients.
Work overtime as needed.
Complete additional tasks and other projects/duties as assigned.
Superior customer service skills
Strong time management skills; ability to manage multiple priorities with a focus on results
Excellent interpersonal skills; ability to collaborate with team members and business partners
Quality conscious with strong attention to detail
Demonstrated problem solving skills
Proficient/Intermediate MS Office skills, including Outlook
Grow your career with Chubb and help us deliver the expert craftsmanship our clients deserve.