Job Description Insight Global is looking for a Bilingual Customer Service Representative to join one of our top HCM clients. Duties include answering telephone call inquiries and promoting an organization's products and services. Responsible for researching and resolving complaints to ensure customer retention and satisfaction. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements -P.C. Literate (MS Office -- Intermediate on all components) -Demonstrated ability to coordinate work initiatives with attention to detail and solution-orientated -Proven ability to work well under pressure and work independently or as part of a team -Minimum 1 Year of business experience with a background in Financial Services and/or Customer Service -Fluent in French and English -Experience in Call Centre environment -Proven strength in customer service with a focus on making the client experience effortless -Strong problem-solving skills with the ability to learn quickly -Excellent communication skills -Flexible and adaptable