The Customer Service Representative (CSR) provides frontline support in the end-to-end Order-to-Cash (OTC) cycle by managing customer inquiries, processing orders, resolving delivery-related issues, and ensuring proactive communication on order status. The role ensures smooth daily operations by connecting external customers with internal teams, delivering accurate and timely service, and supporting issue resolution in line with service standards. **Job Duties and Responsibilities:** + Receive and process customer orders accurately + Provide updates on product availability, delivery schedules, and shipment status + Guide customers through ordering channels (Customer Service, e-Ordering platforms) + Address customer inquiries and requests at first point of contact + Log, track, and follow up on unresolved issues per defined service standards + Enter and resolve claims in the Quality Management module (QM) + Understand and assist with basic logistics, billing, and pricing issues + Support sales by offering product alternatives during order issues + Execute actions aligned with sales and business growth plans **Job Qualifications:** + Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related field, or equivalent practical experience + 1–3 years of experience in customer service, order management, or supply chain/logistics role. + Hands-on exposure to ERP systems (e.g., SAP) or CRM/ticketing tools is preferred + Communication: Excellent verbal and written communication to interact with customers, suppliers, and internal teams. + Customer Orientation: Strong service mindset with the ability to resolve basic inquiries. + Detail Orientation: Accuracy in processing orders, billing, and delivery updates. + Collaboration: Ability to work effectively with logistics, finance, and sales teams. + Tools: Proficient in MS Office; basic ERP knowledge desirable \#Li-Hybrid Goodyear is one of the world's largest tire companies. It employs about 71,000 people and manufactures its products in 55 facilities in 22 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com . Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear. Working at Goodyear (http://jobs.goodyear.com/default/go/Corporate-&-Professional/3944800/) A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process. Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation. Click here for more information about Equal Opportunity laws and here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) for related information. Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to. Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) for more information about Equal Opportunity laws and here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) for related information. See Goodyear's EEO & Affirmative Action Policy Affirmation here (https://corporate.goodyear.com/content/dam/goodyear-corp/documents/policies/eeo-and-aa-affirmation/Goodyear-EEO-and-AA-Policy-Affirmation.pdf) . Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. See posters below for details. E-Verify Participation Poster (English and Spanish) (https://E-Verify%20Participation%20Poster%20English%20and%20Spanish) If you have the right to work, don't let anyone take it away. Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear’s Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here (http://recruitifi.com/app/public/agency-registration?solicited\_employer=8ed14977-19f5-49d9-997f-9392c2c544dc%27%3Ejoin%20our%20RecruitiFi%20community) .